Shipping and Return Policy

All orders are shipped via Canada Post Expedited Parcel. All orders are shipped next business day, Monday through Friday (unless it is a holiday), as Canada Post does not operate on weekends.

Where Do You Ship To?

PetSupplys ships all across Canada to any valid address.

Order Cancellation Policy

Order can only be cancelled before the order has been shipped. Once the order has been shipped, it can no longer be cancelled.
To cancel an order, please contact us by phone at 1-855-888-9117 or email at

Returns Policy

Should you wish to return any item for any reason, please contact us within 7 days of receiving your order for further assistance.
PetSupplys may accept returns for un-opened, un-used and sealed items in original packaging within 30 days of order’s purchase date. Returns will need to be sent back to our facility and refunds will be processed upon evaluation on a case-by-case basis

PetSupplys retains the right to accept or refuse the refund or exchange of a product and all returns may be subject to a restocking fee of up to 20%. PetSupplys does not guarantee the efficacy of the product as many factors will affect the efficacy including the surrounding environment of the pet, severity of the situation and preferences of each pet. Speak to your veterinarian to ensure which product is right for your pet. 

Please note that shipping fees cannot be refunded and the buyer is responsible for return shipping cost.
Refunds or returns for items purchased over 30 days will be rejected.

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